Specialized Bicycles

Rider Reviews

Project Overview

This project was centered on redesigning the customer review platform for our website. The current platform had some usability issues, making it difficult for customers to find relevant reviews and assess the credibility of reviewers. We aimed to create a more intuitive and user-friendly review platform to improve the user experience and drive customer engagement, building stronger relationships with our customers and driving business growth.

Walt
Size: 56
Color: Gloss / Satin Black
Response from Specialized
Hi John, thanks for reaching out and providing this feedback to us. We’re sorry to hear about your experience. We’d love to connect on this. Please provide more...Read More
Helpful?
2
0
Would Recommend: Yes!
Name: John L.
I bought my Epic Evo Comp in February, 2021, and have ridden it about 80 times. Good: - The frame on this bike is excellent. - I like the tires, and they have held up well. -The flat black looks great. - I've had no problems with the suspension. Bad: -The brakes on my bike never felt very powerful ...Read More
Pleased overall, but...
07/13/21
I used to have an 2019 epic evo comp, upgraded to this model. It is a feather in comparison. Lots of fun downhill though it is twitchier than a Stumpjumper which is fully expected. From a certain point of view, that's a plus. This bike is very capable and yet makes any trail interesting.
I love being able to really fully lock suspensions which makes this bike even better of a ascender. Every single newton I produce goes into the wheels.
Walt
Size: 56
Color: Gloss / Satin Black
This bike is an amazing climber and descender, the components work great and the suspension is perfect.
I can’t find a single thing wrong with the bike.
Very fast!
07/13/21
Would Recommend: Yes!
Helpful?
2
0
Name: John L.
I used to have an 2019 epic evo comp, upgraded to this model. It is a feather in comparison. Lots of fun downhill though it is twitchier than a Stumpjumper which is fully expected. From a certain point of view, that's a plus. This bike is very capable and yet makes any trail interesting.
I love being able to really fully lock suspensions which makes this bike even better of a ascender. Every single newton I produce goes into the wheels.
Walt
Size: 56
Color: Gloss / Satin Black
Response from Specialized
Hi John, thanks for reaching out and providing this feedback to us. We’re sorry to hear about your experience. We’d love to connect on this. Please provide more...Read More
Helpful?
2
0
Name: John L.
Would Recommend: Yes!
All I can say about this bike is it is one hell of a bike light as a feather an tough as Superman and goes hard as one of the best bikes I've ever had they're off the charts wicked bikes I recommend it to anyone who knows how to ride an rides hard they bikes a the best...Read More
Great Bike!
07/13/21

Opportunities

Make filters present
Improve filter visibility to help customers narrow down their search for relevant reviews.

Context about the reviewer
Provide reviewer details to improve review credibility and aid decision-making.

Update styles
Refresh the design of the customer review section to create a more engaging and visually appealing experience.

Results

Initially, the objective was to make the filters more visible, provide detailed context about the reviewer, and refresh the design styles, which was successfully achieved. A modal was redesigned to gather reviewer information, enhancing the review-writing process and the credibility of reviews. Visibility and usability of filters and pagination have been improved, enabling users to navigate effortlessly. Aesthetically, the design was updated with review card components. We introduced a horizontal scroll for desktop users, and for mobile users, we designed expandable/collapsible sections. These user-focused solutions have created a more engaging, visually appealing, and intuitive interface.